Terms and Conditions

General Terms and Weddings & Events

At Elyssium Blooms we give our full attention to our clients and as such we only take on an exclusive number of weddings per year. Due to this we require a 30% non-refundable retainer of the overall booking amount. This secures our services, covers your floral styling concept and administration required to secure your booking and this component of your quotation is completed upon your initial quote acceptance and is strictly non-refundable.

The quote can be edited and colours/styling can be altered if your floral vision changes along the planning journey. Once the retainer is paid and the booking form signed, a reduction clause is set in place and the total of the quote cannot be decreased by more than 10% with changes or item eliminations. We are removing our services from other possible bookings based on the size and requirements for your event. No changes can be made from 4 weeks out from the event date as this is when we order your flowers and schedule our floral team for your event.

Once florals have been created and set in place and room checked prior to departure by Elyssium Blooms the responsibility of all goods becomes the clients. No refund is offered if goods or services are unable to be utilised due to circumstances out of our control ie. weather. Elyssium Blooms will always endeavour to cater for revised plans however in the event of weather, act of god or inappropriate setup areas we may hold back our hire items due to possible loss, damage or safety to staff, venue or guests. If hirer has any issues whatsoever these must be raised and address prior to staffing leaving site or prior to event starting. No refunds or change of goods will be allowed once event has started or Elyssium Blooms staff have departed.

Please be mindful that we are working with a perishable product from nature. We always endeavour to use specific florals provide your dream vision outlined in the quote, although all flowers and foliages are subject to seasonal availability, which can be effected by weather and other unforeseen impacts. We cannot always guarantee specific flowers or availability and instead recommend seasonal best as we will select what is at its highest quality and most beautiful at that particular time of year to compliment your colour palette and styling. Seasonal & weather changes can mean changes in products size, shape and texture. Elyssium Blooms cannot control this and will use our experience to manage this as required. If products are not available we will substitute to the closest alternative. If you have a particular requirement, request, like or dislike this must be noted and provided in writing.

Fresh florals are yours to take either evening of event or next morning. We can provide a service at additional cost to remove and bunch florals for yourself or guests to take home. Please note some venues will require us to remove all florals if not collected prior to our arrival to bump out. Vessels like our bud vases & vessels, pots & glass vases etc are a hire item only. If you take these home or your guests accidentally remove after the event we require these to be returned to Elyssium Blooms within 4 days of event to avoid an invoice for replacement. Dried & Preserved Products like preserved or faux hydrangea, palms, ming fern etc are a hire item only. We will remove these at the end of event. If you are wanting to keep these items please let us know so we can quote appropriately. It is common in the floral industry to base installations/ highly dense arbour’s with high quality faux product. The humidity and heat in Queensland is not beneficial to certain flower varieties.

Wind, rain, heat & humidity are not a flowers friend. Some blooms in particular are more sensitive than others.

Elyssium Blooms requires full floral design and concept for all bookings. We pride ourselves on our high quality floral work and attention to detail, therefore we do not ‘share’ in floral styling your event with other florists, the clients family or friends. If you choose to reuse flowers between events and or locations it is done at your own choice and Elyssium Blooms cannot guarantee floral integrity. We prep and condition our blooms for their specific event date and design. Once moved the structure and look will change.

By booking with Elyssium Blooms you hand over your trust to us that our beautiful signature style and highly experienced florists will create with your best interests at heart to keep to your quoted floral designs.

We have a minimum $3500 + gst for floral bookings, this is to ensure a standard of flower quality & care.

Please check your booking and ensure everything has been itemised, if it is not noted on your booking it will not be provided. To ensure there is no disappointment please check over your booking in its entirety and let us know anything you think may be missing.

Cancellations/Postponements - All payments are non-refundable as these are taken to secure our services for your date, also booking value & administration and consultation time. If you are required to postpone your event, payments are not refundable - we can provide a credit note valid for 12 months. Upon paying a retainer you are legally upholding the dollar value of your booking allowing us to retain and block products, staff & our services reducing the ability to take on further work for your specific date based on your booking size & requirements.

All funds paid are non refundable as per the above mentioned components.

4 weeks prior to the event no refund of final balance or credit is offered. This is due to the fact we have already invested the time taken to plan and source your items, scheduled our florists & ordered your flowers which we are committed to uphold to. In the event of covid, pandemic, something out of yours or our control we will work together to do our best to assist where needed. Any perishable or dated items like flowers, will require costs to be covered.

We are a GST registered business and all prices quoted are subject to GST.

Additional Costs - Due to higher staff costs Public Holidays, Sundays or midnight pack down’s incur an additional surcharge. This will be quoted depending on booking size and work involved.

We finalise our bump in and pack-down times with your venue 7 days prior to your event, up until that time the venue may make last minute requests including a midnight bump out or next day bump out to suit their event schedule and we will notify you as soon as we are made aware, if needed.

Set up & pack down is required to be in one shift each. If a staff member is required to return at an additional time to reset or move goods for example, between ceremony and reception, additional charges will be invoiced per staff member with a 3 hour minimum. Please note; Sundays and public holidays will be charged at a higher rate.

Photographs - The Client(s) hereby permit and allow Elyssium Blooms to display any images covered by this contract and to generally promote the business by means of advertising, publicity material, websites, exhibitions, competitions, magazine articles, and other such media, providing that the images are used lawfully and without damage to the Client(s). It is specifically agreed that the Material may be used on Instagram, Facebook and / or such other social media forums / website platforms as is desired, and that the Clients’ may be tagged, or otherwise identified, unless otherwise advised in writing prior to the event.

By paying a retainer you are accepting the terms and conditions as mentioned. This is an agreement between you and Elyssium Enterprises Pty Ltd t/as Elyssium Blooms. We and Us means both You and the Company. The effective date of this Agreement is when you accept this Agreement in accordance with the procedure set out above. You hereby consent to the exchange of information and documents between Us electronically over the Internet or by e-mail, if to You or if to Company and that this electronic Agreement shall be the equivalent of a written paper agreement between Us.

Floral Mentoring Sessions

Please note, all payments made are strictly non refundable, please be sure you can attend before purchasing a ticket. Due to the nature of our business, we can not make exceptions.

In the unfortunate situation you are unable to attend, your place can be transferred to another person at your own doing. This action needs to be recorder with Elyssium Blooms at least two weeks prior to the event due to personalisation of items.

In the event that government restrictions or unforseen private matters (illness, death, acts of god etc) prevent Elyssium Blooms from hosting the sessions, the sessions will be postponed to a later date. In the event we need to cancel entirely, attendees will receive a full refund.

There is a minimum of 8 students needed for the class to go ahead. In the event that we do not meet this minimum, all students will receive a full refund. All students will be informed 2 weeks prior to the floral mentoring session date.

All photography from the event remains the property of Elyssium Blooms. This content can be used for your own social media channels, although all photos must tag Elyssium Blooms. Under no circumstances can these images be used for advertising.

In the event that government restrictions prevent us from hosting the session, the session will be moved to a later date. If you are unable to attend due to government restrictions or border closures, you’ll receive a credit that will need to be used within 18 months of the date you cancel. Please note that government restrictions or border closures that prevent YOU from attending, is the only reason we will provide a credit note. In no other circumstances will we do this. Due to the nature of our sessions, we need to ensure a relaxed comfortable space is maintained to focus on learning, we are unable to allow additional guests to any session.

Privacy Policy

This privacy notice describes how and why Elyssium Blooms might collect, store, use and/or share your information when you use our services/website.

Elyssium Blooms is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy notice. Elyssium Blooms may update this privacy notice from time to time by updating this page.

We encourage you to review this privacy notice frequently, to be informed of how we are protecting your information. This privacy policy is effective from 15/02/2023.

We may collect the following information: Name, contact information including email address, demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers.

We require this information to understand your needs and provide you with a better service, in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests. We may provide your information to our third party partners for marketing or promotional purposes. We will never sell your information.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We may use cookies and similar tracking technologies to access or store information. Cookies are small pieces of data that a website stores on a device. Cookies can improve your browsing experience because they help websites remember preferences and understand how you use different features. They help that website remember information about your visit, which can both make it easier to visit the site again and make the site more useful to you. We use some necessary cookies on our website so that you can navigate and use key features and to allow squarespace, our website hosting platform, to securely serve this website to you. We use analytics and performance cookies to collect information about how you interact with our website. We use these to help us understand our website traffic, activity and other data in order to tailor it to our clients needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Cookies in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information - You may choose to restrict the collection or use of your personal information in the following ways: Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address] We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.